Terms of Service

Definitions

• Service means the Tichat messenger, including the iOS and Android apps, tichat.co, tichat.ru, and the servers that run them.
• Company, we, or us means Limited Liability Company TICHAT (LLC TICHAT / ООО «ТИЧАТ»), INN 5505077163, OGRN 1265500003010.
• You means the person who registers for the Service or uses it.
• Account means the record created at registration and identified by a phone number.
• Content means text, images, video, audio, files, and other material you place in the Service.
• Chat means a direct or group conversation inside the Service.
• One-time code means a short-lived code used to confirm a phone number or email.
• Terms means these Terms of Service.
• Plan means a set of features: Tichat (free), Tichat Pro, or Tichat Business, as described on tichat.co/pricing.
• Subscription means paid access to a Plan for a period you have paid for, which may renew.
• Russian product surface means checkout inside the Tichat app for customers paying through the Russian payment flow.
• Payment partner means NCO YuMoney LLC, operating YooKassa, which accepts card payments on the Russian product surface.

The contract

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not register and do not use the Service.

We give you a personal, non-exclusive, revocable right to use the Service to exchange messages, media, and other material with other people. The Service is in beta and is provided as is.

Website forms (the waitlist and the investor form) are not how you accept these Terms. Those forms use a separate, unticked consent, consent-en-1.0.

Accounts

3.1. Who can register

To register you must:

• Be at least 14. If you are under 18, you may register only with permission from a parent or guardian.
• Give a phone number you can actually use.
• Confirm that number with a one-time code or the call check the app asks for.
• During closed testing, use a number that has been allowed into the beta.

3.2. Your account

You are responsible for keeping access to your account. Actions taken with your account are treated as yours unless you have told us that someone else is using it.

3.3. Accurate details

Give accurate details and update them when they change. We are not responsible for what follows from details that are wrong.

3.4. One account

One person, one account. Extra accounts used to dodge a limit or a block are not allowed.

What you may do

4.1. You may

• Use the Service to exchange messages and media with other people;
• Create direct and group chats;
• Edit and delete messages in the ways the Service allows;
• Delete your account and the data tied to it;
• Write to us at info@tichat.ru.

4.2. You must

• Follow the law that applies to you, including the law of the Russian Federation where it applies to use of the Service;
• Respect other people’s rights;
• Not use the Service to send spam or bulk unwanted messages;
• Not break, bypass, or probe the Service’s security, and not take data you are not allowed to take;
• Not distribute malware through the Service;
• Tell us at info@tichat.ru if you find a security vulnerability.

What we do

5.1. We may

• Change features of the Service;
• Take the Service down briefly for planned or emergency maintenance;
• Limit or suspend access if you break these Terms;
• Remove Content that breaks these Terms or the law;
• Change these Terms as described in section 11.

5.2. We will

• Aim to keep the Service available, aside from planned and emergency maintenance. Beta limits in section 9 apply.
• Handle personal data as described in the Privacy Policy;
• Collect product statistics only within the limits described in that Policy;
• Store personal data in the Russian Federation;
• Give at least 7 days’ notice of a material change to these Terms;
• Read support messages within a reasonable time.

Content and intellectual property

6.1. Your content

You keep the rights in Content you post. You grant us a limited, non-exclusive, royalty-free licence to host and transmit that Content only so the Service can deliver it to the people it is for. The licence ends when you delete the Content.

6.2. The Service

The Tichat software, design, name, and logo belong to LLC TICHAT. Do not use them without our written permission.

6.3. Your promise about Content

By posting Content you confirm that you have the rights you need and that posting it does not infringe anyone else’s rights.

Prohibited use

Do not use the Service to distribute:

• Material that promotes terrorism, violent extremism, or violence;
• Child sexual abuse material or any sexual exploitation of minors;
• Illegal drugs or offers to supply them;
• Content that encourages suicide;
• Someone else’s personal data without a lawful basis;
• Spam, phishing, or fraud;
• Material that infringes copyright or related rights;
• Anything else that is illegal where you are, or illegal under the law of the Russian Federation as it applies to the Service.

You also must not:

• Reverse engineer, decompile, or disassemble the Service, except where a law that applies to you forbids that restriction;
• Use bots or other automation to send bulk messages or to create accounts;
• Intercept Service traffic or insert yourself into it;
• Deliberately overload the Service, including by denial-of-service attacks.

Responsibility

8.1. Yours

You are responsible for Content you place in the Service and for what is done with your account. If the law requires us to provide information about an account to a competent authority, we may do so.

8.2. Ours

We are responsible for the infrastructure of the Service within the limits set by law and by section 9. We are not the author, editor, or publisher of Content that users create, and we are not responsible for that Content, except where the law says we are.

Limits on our liability

To the fullest extent the law allows, we are not liable for:

• The Service being unavailable because of a fault, maintenance, or an event outside our reasonable control;
• Loss of Content after a technical failure. Keep anything important outside the Service as well;
• What happens if someone else uses your account because you did not protect it;
• Harm caused by other users through the Service;
• The quality or contents of material other users send.

Nothing in these Terms excludes liability that the law does not allow us to exclude or limit. That includes liability for fraud, and for death or personal injury caused by negligence, where such a limit is forbidden. If you are a consumer, mandatory consumer rights in your country of residence still apply.

Suspension

We may suspend or block an account if:

• You break section 7;
• We receive a substantiated complaint from someone else;
• We reasonably suspect fraud or other illegal use;
• The account looks compromised;
• A competent authority requires it.

If the block is not required by law, you may appeal to info@tichat.ru within 30 days of the block.

Changes and ending the contract

11.1. Changes

We may change these Terms. For a material change we will tell you at least 7 days beforehand, in the app or by email. If you keep using the Service after the change takes effect, you accept the new Terms, except where the law requires a fresh agreement.

11.2. You can leave

You may delete your account in the app settings, or by emailing info@tichat.ru. Personal data is then deleted on the timetable in the Privacy Policy.

11.3. We can end it

We may end the contract and delete the account if you seriously or repeatedly break these Terms or the law.

Law and disputes

These Terms are governed by the laws of the Russian Federation.

Please write to us first at info@tichat.ru. We aim to answer within 30 days of receiving a complaint.

If we cannot resolve it, the courts at the Company’s seat — Omsk, Omsk Region, Russian Federation — have jurisdiction, except where a law that protects you says you may sue somewhere else.

If you are a consumer in the EEA, the United Kingdom, or another country, mandatory consumer protections of your place of residence still apply. These Terms do not take those rights away, and you may bring a claim in the courts of your residence where that law gives you that right.

Plans, payment, and renewal

13.1. Prices on this site

The figures below match the plans currently sold on the Russian product surface. On tichat.co they are informational, in Russian rubles. They are not a checkout and not an offer to charge a card on this website.

• Tichat — 0 ₽, no time limit; up to 5 pins, 30 chat folders, media kept on the server for 3 days;
• Tichat Pro — 199 ₽ per month, or 1,990 ₽ for 12 months (about 166 ₽ per month, 17% less);
• Tichat Business — 499 ₽ per month, or 4,990 ₽ for 12 months (about 416 ₽ per month, 17% less).

The current list of features is on tichat.co/pricing. We may change prices as described in section 13.7.

13.2. Where you can pay

Current checkout is on the Russian product surface. You buy a paid plan in the Tichat app (Settings → Subscription), tied to your account phone number. YooKassa takes that payment for LLC TICHAT. tichat.co does not take card payments.

If you need to be billed outside that Russian checkout, email info@tichat.ru before you pay. We will tell you whether international billing is available and on what terms. Nothing is charged until those terms are confirmed.

A paid contract is formed when payment is successfully received by LLC TICHAT. Until then you are on the free Tichat plan.

13.3. YooKassa

On the Russian checkout, payments are taken by NCO YuMoney LLC (YooKassa). We do not store or process the full card number, expiry, or security code. Those details are handled by the payment partner.

We receive what we need to record the payment: status, amount, date, transaction id, and masked payment-method data if the partner sends it.

13.4. Renewal

If you save a payment method on the Russian checkout, you agree that the Subscription renews: every month for a monthly plan, or every 12 months for a yearly plan, until you turn renewal off.

We will notify you at least 24 hours before a renewal charge, in the app and/or by email if the account has one.

You can turn renewal off at any time in the app: Settings → Subscription → Turn off auto-renewal. There is no fee for turning it off. Paid features stay available until the end of the period you already paid for.

13.5. A failed charge

If a renewal charge fails, we may retry within a reasonable time. You have a grace period of up to 3 days from the failed charge, during which paid features may stay on. After that, if payment still has not succeeded, the Subscription ends and the account returns to the free Tichat plan.

13.6. Refunds

Email refund requests to info@tichat.ru. We will answer within a reasonable time.

Access is digital and starts as soon as payment succeeds. A refund may be proportional to the unused part of the period you paid for, except where mandatory law requires more. We record when paid features were made available. Mandatory consumer rights are not waived.

13.7. Price changes

We may change Plan prices and which features are paid. If the price of a Subscription you already have will change, we will tell you at least 14 days before the new price applies. Keeping the Subscription after that, or a successful charge at the new price, means you accept the change.

13.8. Features that are not out yet

Some paid features (further customisation, channels, analytics, an assistant, and others) may not be available on the day you pay. They are provided as they are released. A description on the pricing page is not a promise of a release date. We will keep the paid features that are already available on the Plan you bought.

13.9. Receipts and the return page

When you pay through YooKassa, we send a fiscal receipt as required by Russian Federal Law No. 54-FZ, to the email on the account at the time of payment. Questions about receipts: info@tichat.ru.

After a successful payment you may be sent to tichat.co/payment-return so you can get back to the app. The Subscription does not depend on that page opening.

Company details